Shipping, Exchanges, and Returns

Each of our pieces is carefully handcrafted. We are committed to responsible commerce with limited stock, so we advise you to check if the piece of jewelry you have selected is in stock or if you need to click the “Made to Order” button.

*All out-of-stock items may take 2 to 4 weeks, depending on the complexity of the product. If you need it urgently, please email the company to see if we can expedite delivery.

El tiempo del envío también dependerá del lugar de entrega introducido en el formulario.

For all in-stock items, the standard delivery times are as follows:

• Mainland Spain: 2 to 3 business days. 24/48-hour service.
• Balearic Islands: 2 to 3 business days. Balearic Islands Express 48/72-hour service.
• International Standard/Europe: 3 to 7 business days. Rest of the world: 5 to 9 business days.
• Rest of the world: 5 to 9 business days.

Approximate Shipping Costs

• Spain €6: Includes Balearic Islands. (Excludes Canary Islands, Ceuta, and Melilla). (Free shipping on orders over €100)

• Europa-A 15 €: Francia, Portugal, Alemania, Italia, Bélgica, Países Bajos, Grecia, Irlanda, Austria, Luxemburgo, Dinamarca.(gratis a partir de 300 €)

• Europe B €18: England, Sweden, Finland, Switzerland, Norway (Free shipping on orders over €300)

• Estados Unidos / Canadá 35 € : (gratis a partir de 300 €)

• Australia / New Zealand €35: (Free shipping on orders over €350)
  

• Asia €45: Japan, Taiwan, South Korea, Singapore (Free shipping on orders over €350)

*Si su país no aparece en la lista de destinos, le pedimos nos envíe un correo y le ayudaremos con su compra, agilizando el proceso todo lo que nos sea posible.

*Se hacen envíos Express, según tarifas de Correos Express, MRW y UPS (internacional).

You will receive a tracking code.

During sales or holiday periods, delivery times may be delayed. We advise placing orders in advance during these times.

Los gastos de aduana no están incluidos en el precio y corren a cargo del comprador. No nos hacemos cargo de los aranceles que algunos países o ciudades puedan exigir.

Exchanges and Returns

• You can only exchange an item for the same item in a different size. If you want to exchange a product, we recommend returning it and placing a new order.
• Returns are accepted if the product arrived damaged.
• If it’s not what you expected.

To best serve our customers, please let us know the reason for the return. Your feedback is very valuable to us.

To return an item purchased online, you must request it by emailing info@pilarrodal.com within 14 days of receiving your order, including the following information:

• Your full name.
• Dirección completa de recogida.
• Your order number (found in your purchase confirmation email).
• Your contact phone number.
• Your email address so we can contact you and inform you about the process.
  
• The items you wish to return or exchange (if exchanging, please indicate the new size/color).

For purchases within mainland Spain, we will arrange for collection, and a courier will pick up the package within 24-48 hours. We only cover the collection fee for your first purchase.

Once the package arrives, we will examine the product to ensure it is suitable for resale and send you a refund confirmation email, which you will receive within 14 days of our receipt.

In the case of a return, shipping costs will not be refunded, except for the return of a defective product.

If the item is damaged due to improper packaging during shipping, the return may not be accepted. We recommend using the original shipping packaging.

Returns are not accepted for custom-made items.

Disponemos de un servicio de mantenimiento, si se precisa, al que se puede acceder escribiendo al correo de nuestra web, en el que valoraremos el saneamiento que desea hacer de su pieza.

No nos hacemos responsables de las posibles alergias que los productos puedan ocasionar. Todos los materiales y nuestros chapados, vienen perfectamente detallados en nuestro sitio web.